Shipping & Refund Policy
Where do you ship?
We ship free within the 48 US contiguous states. We ship to Hawaii, Alaska and Puerto Rico for an additional flat rate charge of $75 per order. We do not ship internationally at this time.
When will my order be delivered?
Shipments are sent out via ground service and will follow the carriers schedule for delivery in your area. You will be provided with a tracking # to follow your package. Shipments leave from the Northeast and transit time will vary based on your distance from our facility. We are not able to expedite shipping at this time.
How do I track my order?
We will email you a tracking number as soon as your order has shipped. if you have any questions about the status of your order, please email us at firstname.lastname@example.org.
What if my package doesn’t arrive?
Please email us at email@example.com. We’ll do our best to work with the carrier to resolve the issue, but please note that we are not responsible for any errors in the order or the address provided which result in our shipping company not being able to deliver the order.
You can help make sure nothing goes wrong with your delivery by:
Ensuring your address can accept FedEx deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO)
Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)
Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling FedEx with your tracking details and requesting a specific service (i.e. “leave the package on the front stoop, please”)
What do I do if I want to cancel or modify my order?
If you need to cancel or modify your order, please contact firstname.lastname@example.org within 24 hours of placing your order and we’ll do our best to accommodate your request. Once the item has shipped from our warehouse, we will not be able to accept any cancellations or modifications.
DAMAGES & REFUNDS
What do I do if my shipment arrives damaged?
We apologize for your experience. Please email us at email@example.com with a photo of the damage, and any unusable product and your claim will be reviewed for a replacement product free of charge or a refund.
What do I do if I want a refund?
In order to refund your purchase, we ask that you notify us at firstname.lastname@example.org with any problems within 30 days of the receipt of your order. Each claim will be reviewed on a case by case basis. We reserve the right to change or amend this policy.